topic Re: Physical Sim change to eSim in Get Support

Physical Sim change to eSim

Anay_D15 — Wed, 19 Jun 2024 18:46:21 GMT

Hello folks!
Do I need to purchase an eSim first to change from a physical sim to an eSim?

Re: Physical Sim change to eSim

softech — Wed, 19 Jun 2024 15:38:38 GMT

you buy the esim whenever you are ready (as the old one will be voided at the same time)

To buy new eSIM , first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install and follow the prompt to complete and purchase and install eSIM on your device

Re: Physical Sim change to eSim

Anay_D15 — Wed, 19 Jun 2024 15:41:11 GMT

What if I am going to do that on the same device. Just swapping a physical sim for an eSim, would that still work?

Re: Physical Sim change to eSim

softech — Wed, 19 Jun 2024 15:41:59 GMT

@Anay_D15

again, after you completed the purchase the new esim, the physical sim will be voided and no longer functional (only one sim for one account). So, buy the esim whenever you are ready

And if you think you can have both sims working, sorry, no

Re: Physical Sim change to eSim

Anay_D15 — Wed, 19 Jun 2024 15:43:04 GMT

I understand that only one sim at a time.

Thanks for your help!