topic Re: Change plan in Get Support

Change plan

Sandie_H — Wed, 19 Jun 2024 15:33:50 GMT

HI, If i chnage my plan in the middle of the current cycle, can I get a credit for the new plan? How to charge the new plan? thank you for your help.

Re: Change plan

CharlieWhisky — Wed, 19 Jun 2024 15:38:59 GMT

Hi, PM is prepaid you will not get a credit if you change plan in the middle of cycle. It’s best to change on renewal date.

Re: Change plan

softech — Wed, 19 Jun 2024 15:40:21 GMT

@Sandie_H

PM is a prepaid provider and no partial refund for unused days if you change plan early. So, if you don't need the new feature (or extra data) now, use Change on Renewal to schedule a plan change on next renewal date. Only use Change Now if you need it now (and again , no partial refund )

Re: Change plan

Phil_Adelphus — Wed, 19 Jun 2024 16:15:24 GMT

@Sandie_H How to charge the new plan? thank you for your help.

Log in to your account, go to change subscription, select the subscription you want, you'll be offered two choices, "change on renewal" or "change now". As already explained there is no refund if you "change now", you'll be charged immediately for the new plan and lose the previous one. So select "change on renewal" and it will lock in that plan until it automatically switches over to it on the renewal date. You do not have to wait until the renewal date to make the change in fact doing that risks the plan no longer still being offered.