topic Re: Getting charged after unsubscribing in Get Support

Getting charged after unsubscribing

RAMRAMRAM — Wed, 19 Jun 2024 04:03:24 GMT

I unsubscribed from my Public Mobile account on May 9. I was not able to remove my credit card info at that time. The system does not allow it.

When I looked at my credit card statement I was charged again on the renewal date of June 6.

Has this happened to anyone else?

Re: Getting charged after unsubscribing

computergeek541 — Wed, 19 Jun 2024 04:04:19 GMT

@RAMRAMRAM wrote:
I unsubscribed from my Public Mobile account on May 9. I was not able to remove my credit card info at that time. The system does not allow it.
When I looked at my credit card statement I was charged again on the renewal date of June 6.

Please open a ticket using the chatbot to discuss this with a Public Mobile customer support agents. The agents can also remove the credit card. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Getting charged after unsubscribing

golfball — Wed, 19 Jun 2024 04:06:11 GMT

If what computergeek541 has suggested doesn't work you can also contact support by sending them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to keep an eye on your community inbox to see when they reply.

Re: Getting charged after unsubscribing

RAMRAMRAM — Wed, 19 Jun 2024 04:06:17 GMT

Hi Golfball

I have started this process. Thanks,

Re: Getting charged after unsubscribing

RAMRAMRAM — Wed, 19 Jun 2024 04:09:18 GMT

The Credit card info has been removed now by an agent.

It is not right that when you unsubscribe a customer cannot at the same time, without the inconvenience of communicating with an agent through this portal.

When you unsubscribe your credit card info should be removed automatically.

Re: Getting charged after unsubscribing

computergeek541 — Wed, 19 Jun 2024 04:13:44 GMT

@RAMRAMRAM wrote:
The Credit card info has been removed now by an agent.
It is not right that when you unsubscribe a customer cannot at the same time, without the inconvenience of communicating with an agent through this portal.
When you unsubscribe your credit card info should be removed automatically.

Public Mobile has very poorly named the process. Unsubscribing, as Public Mobile calls it, has nothing to do with unsubscribing from the service. It's only unsusbscribing/disabling the autopay process.

Re: Getting charged after unsubscribing

Meow — Wed, 19 Jun 2024 13:21:39 GMT

There are many Oracles at Community.

WHY don't you ALL initiate action to rename this 'subscribe'/'unsubscribe' process. It IS very confusing even for existing customers being here for a while.

Re: Getting charged after unsubscribing

computergeek541 — Wed, 19 Jun 2024 18:49:55 GMT

@Meow wrote:
There are many Oracles at Community.
WHY don't you ALL initiate action to rename this 'subscribe'/'unsubscribe' process. It IS very confusing even for existing customers being here for a while.

This isn't something that the oracles can change. These matters are decided by Public Mobile.

Re: Getting charged after unsubscribing

Liqian — Sun, 30 Jun 2024 09:59:31 GMT

Same here. I was charged $5.95 in June after unsubscribed.