topic Re: I can't receive and send text in Get Support

I can't receive and send text

Timwan — Tue, 18 Jun 2024 23:19:16 GMT

I transfer my number several days ago,till now can't receive and send text.

Re: I can't receive and send text

softech — Tue, 18 Jun 2024 23:21:46 GMT

@Timwan

can you receive incoming calls? and you can make call without problem?

for text, first, what phone do you have?

first, try Reset All Networks or Reset Network Settings on your phone

And if yours is an Android, make sure you have the latest OS Update. Then, try download Google Message, set it as the default messaging app and test

If yours is an iPhone, make sure iOS and Carrire profile are both updated

Re: I can't receive and send text

Timwan — Tue, 18 Jun 2024 23:27:36 GMT

I can receive incoming calls and make call without problem. my cell phone is xiaomi13.

Re: I can't receive and send text

Timwan — Tue, 18 Jun 2024 23:35:09 GMT

i have tried all the above but doesn't work

Re: I can't receive and send text

softech — Tue, 18 Jun 2024 23:36:26 GMT

@Timwan

as said, start with Reset all networks and download Google Message and use as the default messaging app

if that does not work, it could be an APN problem. But there might be a bit more work than simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to the following. Please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: I can't receive and send text

Phil_Adelphus — Wed, 19 Jun 2024 10:16:56 GMT

@Timwan Is this all text messages including SMS or just picture messages? There was an issue with SMS messages for new customers a little while back but it's supposed to have been resolved. If you're still having the problem submit a ticket at the chat icon bottom right of this page or, if that doesn't work, send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't receive and send text

Timwan — Wed, 26 Jun 2024 15:34:44 GMT

the servicemen restarted the system of my account service and I can use my text message. thank you