topic Re: Can't receive access code in Get Support

Can't receive access code

Judith6 — Wed, 19 Jun 2024 02:36:47 GMT

I can't get the access code that is being sent to the new number please

Re: Can't receive access code

computergeek541 — Wed, 19 Jun 2024 02:36:35 GMT

@Judith6 wrote:
I can't get the access code that is being sent to the new number please

You'll need to log into your account but after using yoru password, use the didn't get code/resend code option to have the 2FA code sent to e-mail. After you've gotten into your account, there will be an option to update the phone nubmer associated with EverSafe.

Re: Can't receive access code

softech — Wed, 19 Jun 2024 02:37:39 GMT

@Judith6

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

if you can login that way, you can confirm if EverSafe has the correct phone number to send the code by going to Profile page, cl8cl Manage EverSafe id

if you really cannot get the code, Private message CS Agent for further assistance
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can't receive access code

computergeek541 — Wed, 19 Jun 2024 05:14:14 GMT