topic Re: monthly bill in Get Support

monthly bill

geomyra — Tue, 18 Jun 2024 18:52:51 GMT

my monthly bill has gone up. I need to speak to someone with Public Mobile

Re: monthly bill

eddieO — Tue, 18 Jun 2024 18:56:22 GMT

The increase is likely due to the new Public Points system in which everyone is now on. With this change all customers will pay the full amount up front, the $2 auto pay discount has been replaced with 5% Points-Back from every payment (less taxes), the monthly loyalty discount is now replaced with 10 points given once a year on your anniversary. You can earn extra points with the Refer-a-Friend and with Give Back (from 1 point up to 20 points by contributing in the Public Mobile Community). Public Points can be redeemed towards a $15 bill credit (requires 15 points), or for ad-ons like international long distance minutes, more data, etc (starting at 5 points and up). The $15 bill credits will not happen automatically, you’ll need to redeem your points in your account manually add them for your next bill. There is no opt-out option for the new points system.

As some of our experts have shared, depending on which plan you are currently on there may be opportunities for changing to better cheaper plans to help offset the increase. For example, if you are on the $25 plan, there is now a $19 plan with 1GB data, pretty much the same as the old $25 plan but with faster 4G speed and you save $6. Customers that are currently on the $15 plan do not have any cheaper plan options to move to and will need to accumulate points until reaching 15 for the bill credit of $15.

To change plans login to “My Account” and use “Change on Renewal” to schedule a plan change.

More information about the rewards system migration:
Moving to Public Points | Help Article | Public Mobile

Overview of Public Points:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: monthly bill

BKNS27 — Tue, 18 Jun 2024 20:37:27 GMT

@geomyra

Fid you ignore the message from PM in March about the switch from the Legacy Rewards to the Points Rewards?

Here are the details of the Points Rewards:

Re: monthly bill

Kristine25 — Tue, 18 Jun 2024 20:39:53 GMT

Unfortunately you need to submit a ticket to be able to reach customer support. Since the migration to public rewards it really changes everything. It reduced your rewards plus you need to accumulate at least 15 rewards to be able to redeem $15 bill credit, it is not applied automatically.

Re: monthly bill

Meow — Tue, 18 Jun 2024 21:34:54 GMT

No more monetary rewards!

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.