topic Re: cannot change my password - please create a temporary password in Get Support

cannot change my password - please create a temporary password

vida — Tue, 04 Jan 2022 21:04:22 GMT

Re: cannot change my password - please create a temporary password

NDesai — Tue, 10 Apr 2018 14:44:19 GMT

@vida Have you tried resetting it here: https://selfserve.publicmobile.ca/forgot-password/

I have been testing again for the past 2 days and its been working fine. It takes a few minutes for the email to arrive but make sure to click the link as soon as you receive it.

Re: cannot change my password - please create a temporary password

vida — Tue, 10 Apr 2018 15:57:39 GMT

Hi,

I have tried the self serve and receive this message - ForgotPassword/OldPasswordNotValidContactAdmin

my email address is vida.house@hotmail.com. I would appreciate a temporary password for cell phone number 416-949-0848. I have tried many times and have been unable to reset the password. I am extremely frustrated.

ForgotPassword/OldPasswordNotValidContactAdmin

Re: cannot change my password - please create a temporary password

jp2 — Tue, 10 Apr 2018 16:02:21 GMT

You should probably edit your post to remove person info this is visible to the public.

Re: cannot change my password - please create a temporary password

jp2 — Tue, 10 Apr 2018 16:04:37 GMT

Click on the envelope beside your profile top right corner to send a private message to the mods

Re: cannot change my password - please create a temporary password

Acekiller — Tue, 10 Apr 2018 17:02:37 GMT

they actually got it fixed?!

Re: cannot change my password - please create a temporary password

Fancy25 — Mon, 13 Apr 2020 04:56:13 GMT

Please provide help if you can. I do not remember signing up for My Account. There is a password I cannot remember. I enter my email, get security question, answer the question, get told my answer is wrong. What can I do to get access to My Account.

Re: cannot change my password - please create a temporary password

Anonymous — Mon, 13 Apr 2020 04:58:18 GMT

@Fancy25 wrote:
Please provide help if you can. I do not remember signing up for My Account. There is a password I cannot remember. I enter my email, get security question, answer the question, get told my answer is wrong. What can I do to get access to My Account.

Is your account active? If you can dial 611 what does it say for status. If you can't dial 611 then perhaps your account has become deactivated.

Re: cannot change my password - please create a temporary password

JoyLuck — Mon, 13 Apr 2020 05:05:06 GMT

@Fancy25 wrote:
Please provide help if you can. I do not remember signing up for My Account. There is a password I cannot remember. I enter my email, get security question, answer the question, get told my answer is wrong. What can I do to get access to My Account.

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5: Then choose “No, I want a human”

Step 6: Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

Re: cannot change my password - please create a temporary password

Fancy25 — Mon, 13 Apr 2020 05:03:47 GMT

April 12, 2020 I entered 2 payment vouchers one for $10 one for $15, both were acknowledged as successfully being added to my account. Afterwards got another text stating that payment is due April 13 & not enough money in the account to renew the plan. In other words they are messed up and messing me up. Help

Re: cannot change my password - please create a temporary password

Anonymous — Mon, 13 Apr 2020 05:08:05 GMT

@Fancy25 wrote:
April 12, 2020 I entered 2 payment vouchers one for $10 one for $15, both were acknowledged as successfully being added to my account. Afterwards got another text stating that payment is due April 13 & not enough money in the account to renew the plan. In other words they are messed up and messing me up. Help

Dial 611. You should be able to get a recording of your balance. If your balance is enough to pay for your plan then just let it be until morning. Are your services still working?