topic How to transfer to public mobile and keep use previous phone number in Get Support

How to transfer to public mobile and keep use previous phone number

Niki2 — Wed, 19 Jun 2024 00:29:03 GMT

If I have a SIM card from another provider, how can I transfer to public mobile and continue use my previous phone number. I know I need to get a public mobile's SIM card first. And then, how do I make my previous phone number match the new SIM card?

Re: How to transfer to public mobile and keep use previous phone number

BKNS27 — Tue, 18 Jun 2024 08:21:14 GMT

@Niki2

If you are porting your number from another carrier to PM. Follow these instructions to a tee:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00) or free SIM or eSIM from Public (only if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Re: How to transfer to public mobile and keep use previous phone number

HALIMACS — Tue, 18 Jun 2024 10:06:44 GMT

@Niki2

During the activation process, there will be an option to transfer your number from another provider.

It is at that stage in the process you identify the prior phone number and the prior account number to allow that transfer to occur.

You're only role in this is to ensure the prior provider service is still active and you respond yes to the port authorization text that they will send you within 90 minutes.

Re: How to transfer to public mobile and keep use previous phone number

norm1453 — Sat, 08 Mar 2025 20:10:10 GMT

Hi,

help…I actually lost my phone with previous provider that has the SIM card. So when I registered, I took a new phone number from PM as it said I could change it in my account after I activated my account…so can I now call my previous service provider which is bell and explain I want to port my number to PM.

yur assistance is appreciated.

Norm1453

Re: How to transfer to public mobile and keep use previous phone number

BKNS27 — Sat, 08 Mar 2025 21:28:16 GMT

@norm1453

Unfortunately you need to contact Bell and get them to activate a new SIM on your old account because you need to reply to the text with YES confirming you are porting over to PM to complete the porting process. Or keep the new number if you don’t want to go through get a new SIM with Bell.

You can only do a verbal confirmation if your previous carrier was Telus or Koodo. They can track down your old account.