topic Re: Can’t activate in Get Support

Can’t activate

OliviaPel — Tue, 18 Jun 2024 04:13:32 GMT

Did the whole change over process.
Asked to port number. Verified the port was ok via text from the old provider.
Got the “turn off your phone” text and it should work welcome message from public.

I still don’t have service with public, only my

old provider Koodo.
I paid the bill. They said the number will automatically port.

what’s going on?

Re: Can’t activate

computergeek541 — Tue, 18 Jun 2024 04:14:58 GMT

@OliviaPel wrote:
Did the whole change over process.
Asked to port number. Verified the port was ok via text from the old provider.
Got the “turn off your phone” text and it should work welcome message from public.
I still don’t have service with public, only my
old provider Koodo.
I paid the bill. They said the number will automatically port.

what’s going on?

That text message from Public Mobile saying to restart your phone means that number porting is done. As service isn't working, you'll need to use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Can’t activate

OliviaPel — Tue, 18 Jun 2024 04:17:14 GMT

I tried that and it keeps giving me an error.

Re: Can’t activate

softech — Tue, 18 Jun 2024 04:35:04 GMT

@OliviaPel seems like your issue is related with the sim setip on the system instead of problem with the port. Understand you have trouble using Chatbot to submit ticket, please try private message with support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there