topic Can I get a refund for mistakenly purchasing add-on? in Get Support

Add-on

Ahnentafel — Tue, 18 Jun 2024 01:08:57 GMT

How do I create a ticket for mistakenly purchasing add-on? It won't seem to let me after 7 attempts.

Can I get a refund for mistakenly purchasing add-on?

Ahnentafel — Tue, 18 Jun 2024 01:06:44 GMT

Re: Add-on

softech — Tue, 18 Jun 2024 01:12:47 GMT

@Ahnentafel

PM support can reverse their transaction and put the funds back into your account. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Add-on

Chalupa_Batman — Tue, 18 Jun 2024 01:32:54 GMT

Just to add to Softech's comment, just know they won't give you a refund, however they will credit your account the amount you paid in points.