topic billing in Get Support

billing

dap8901 — Mon, 17 Jun 2024 23:40:06 GMT

my bill has gone up from $10.08 to $16.80 with no changes from me is this an error or a new price now

Re: billing

computergeek541 — Mon, 17 Jun 2024 23:39:51 GMT

@dap8901 wrote:
my bill has gone up from $10.08 to $16.80 with no changes from me is this an error or a new price now

Public Mobile doesn't have any plans that would come out to $10.08 including taxes. With the change to points, there is no longer any autopay or loyalty reward that gets applied to each renewal payment.

Re: billing

HALIMACS — Mon, 17 Jun 2024 23:43:03 GMT

@dap8901

With the forced migration of the rewards to Public Points, the dollars we Legacy reward holders used to get every renewal (and on our anniversary date) has been replaced by the more inferior Public Points program which builds up 'points' which can then be converted to dollars or for purchases of add-ons.

So what this means is everyone now pays the plan price plus tax, then when they've accumulated at least 15 points, they can convert (in the reward section of their account) to $15.

Re: billing

dap8901 — Mon, 17 Jun 2024 23:42:03 GMT

thanks for your help i missed this change

Re: billing

Sansan — Mon, 17 Jun 2024 23:42:14 GMT

@dap8901 regrettably, this s the new price moving forward.

Public mobile has removed the loyalty discounts that we all used to enjoy. We now have to pay in full each month. You will now collect points back each month. When you have 15 points you can redeem for a $15 bill reduction which you have to manually apply yourself.