topic Re: Constant dropped calls in Get Support

Constant dropped calls

Watters — Mon, 17 Jun 2024 16:15:44 GMT

For the last few weeks when I am on the phone my calls are being dropped. I have tried all the suggestions and nothing is working.

Re: Constant dropped calls

will13am — Mon, 17 Jun 2024 16:19:10 GMT

@Watters , I don't think there is much you can do on your end to alleviate the problem. It is something on the Public Mobile side of the table. There was an announcement mentioning this ongoing problem. So far no updates on a resolution.

Re: Constant dropped calls

funpig1 — Mon, 17 Jun 2024 16:20:22 GMT

@Watters

There is a pinned announcement by public mobile in which they acknowledge there is a system problem that they are working on.

I suggest that you open up a ticket and seek compensation. In my opinion, you should not be paying full price if you are not receiving full service. Good luck.

Re: Constant dropped calls

Watters — Mon, 17 Jun 2024 16:38:22 GMT

I agree with you. Sometimes it drops 5 plus times in a call. How do I open a ticket?

Re: Constant dropped calls

Neil11 — Mon, 17 Jun 2024 16:38:46 GMT

I have had the same issue, i sent a ticket and private messages. After 4 weeks I finally got a reply. They said they reset something on their end and that it is an ongoing issue they are trying to resolve. I asked about compensation but got no response.

Re: Constant dropped calls

funpig1 — Mon, 17 Jun 2024 16:40:53 GMT

@Watters

You can open a chat and submit a ticket or send a private message to @CS_Agent.

I suggest that you take screenshots of your call history as evidence and send it to PM.

Re: Constant dropped calls

Hanoi23 — Mon, 17 Jun 2024 19:07:21 GMT

This is happening to me too.