topic Re: promotions in Get Support

promotions

Benny7777 — Mon, 17 Jun 2024 15:25:19 GMT

i recently received an offer from public mobile to upgrade to 6 GB of data at 4 G speeds for $22.00 per month and is that my total cost or is this additional cost added to my existing monthly plan?

Re: promotions

computergeek541 — Mon, 17 Jun 2024 15:24:59 GMT

This is a plan chamge.

Re: promotions

HALIMACS — Mon, 17 Jun 2024 15:29:23 GMT

@Benny7777

That is an offer targeted at certain customers (mostly those on the $15 plan) to upgrade their plan from the $15 plan to the $22 plan.

It's really only something you might need if you are looking for considerable more data every 30 days, otherwise it's not overly beneficial for some.

So instead of paying $15 plus tax, you'd be paying $22 plus tax.

Re: promotions

eddieO — Mon, 17 Jun 2024 15:32:37 GMT

@Benny7777, also keep in mind that if you leave the $15 plan I'm pretty sure you will not be able to switch back to it as it's only available to new customers.

Re: promotions

funpig1 — Mon, 17 Jun 2024 16:10:26 GMT

@Benny7777

It is a new offer to switch from your old plan to the new one. Data is like crack. PM wants to get customers hooked on more data at higher prices.

Re: promotions

ctrl_alt_del — Mon, 17 Jun 2024 18:50:58 GMT

Don't know if it is true, but this is what I got from chat:

2024-06-17, 2:43:32 p.m.

can I downgrade my plan to the $15 one?

2024-06-17, 2:44:02 p.m.

To downgrade your plan to the $15 one, you can log in to your Public Mobile account and go to the "Change Plan" section. From there, you can select the $15 plan and follow the prompts to complete the downgrade.

Re: promotions

hTideGnow — Mon, 17 Jun 2024 18:54:06 GMT

hi @ctrl_alt_del

only if the $15 plan is available on your My Account.

I think the Chatbot answer was from old knowledge base as there is no more $15 for existing subscribers. The lowest price for existing is the $19-1GB plan

Re: promotions

computergeek541 — Mon, 17 Jun 2024 18:54:27 GMT

@ctrl_alt_del wrote:
Don't know if it is true, but this is what I got from chat:

2024-06-17, 2:43:32 p.m.
can I downgrade my plan to the $15 one?

2024-06-17, 2:44:02 p.m.
To downgrade your plan to the $15 one, you can log in to your Public Mobile account and go to the "Change Plan" section. From there, you can select the $15 plan and follow the prompts to complete the downgrade.

In the communications quoted above, you've been provided with incorrect information. There is no $15 plan that customers can downgrade to by logging into the account.

Re: promotions

ctrl_alt_del — Mon, 17 Jun 2024 19:01:52 GMT

@hTideGnow @computergeek541

Thanks for the heads-up. I'm on the old $15 plan where I only get 100mins/mth talk and was thinking of changing plans, then going back to the new $15 plan that has unlimited talk. Now I know that won't work so I've submitted a ticket to see if it can be done on their end, but I'm not holding out hope.