topic Re: EverSafe trusted device in Get Support

EverSafe trusted device

eddieO — Mon, 17 Jun 2024 03:28:06 GMT

Any time I want to log in to the PM app or website I'm always asked to enter the 6 digit confirmation code even though I keep placing a checkmark for trusted device. When I'm in the app, under Account I see my iPhone on the list of trusted devices but it seems to be ignored. Has any one else experienced this? If so, were you able to get it to work properly?

Re: EverSafe trusted device

EB0 — Mon, 17 Jun 2024 03:31:51 GMT

It looks like trusted device is not working, you need to enter 6 digits code every time.

Re: EverSafe trusted device

computergeek541 — Mon, 17 Jun 2024 04:08:52 GMT

@eddieO wrote:
Any time I want to log in to the PM app or website I'm always asked to enter the 6 digit confirmation code even though I keep placing a checkmark for trusted device. When I'm in the app, under Account I see my iPhone on the list of trusted devices but it seems to be ignored. Has any one else experienced this? If so, were you able to get it to work properly?

I'm never had the trust device work, but check that your phone's default web browser (if using the Public Mobile app) or the web browers that you're using (if you're using the website) aren't set to auomatically clear browsing history and cookies upon closure.

Re: EverSafe trusted device

BKNS27 — Mon, 17 Jun 2024 08:32:41 GMT

@eddieO

It seems to work for me but it is finicky on which wifi you are connected to.

Home wifi was good but when I connect to public wifi it doesn't work.

Re: EverSafe trusted device

HALIMACS — Mon, 17 Jun 2024 09:27:18 GMT

My experience is the same as @BKNS27

Works fine on home network with 3 devices; never (rarely) been prompted to enter 2fa code on logins.

Once any of my device connects to another network, it's hit or miss whether the code is prompted.

Re: EverSafe trusted device

velichor — Mon, 17 Jun 2024 13:55:46 GMT

I'm getting the same issue. I've checked the trusted device box several times on both mobile and desktop browser, and I've been asked for verification every single time. This is on my home internet with 40-50 Mbps download and 2 Mbps upload.

Re: EverSafe trusted device

Gurkin — Mon, 09 Sep 2024 23:01:24 GMT

This is what I was looking for, glad that I'm not the only one... Doesn't work at all, getting a 6 digit pin every time..