topic Re: Send-receive photos not working in Get Support

Send-receive photos not working

dm250 — Mon, 17 Jun 2024 01:25:21 GMT

Recently I have been unable to send or receive photos though text is OK. I have updated my APN settings,

re-booted the phone and tried everything else I could think of. Is there a solution?

My phone is Asus Zenfone ZB555KL with Andriod 8, about 4 years old.

Thanks

Re: Send-receive photos not working

Dunkman — Mon, 17 Jun 2024 01:29:36 GMT

@dm250

There was a recent announcement about MMS messaging:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

You could try setting your APN settings to following:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: Send-receive photos not working

dm250 — Mon, 17 Jun 2024 01:41:35 GMT

Thanks Dunkman, I saw that announcement and updated my settings but still no go.

Re: Send-receive photos not working

softech — Mon, 17 Jun 2024 01:46:47 GMT

@dm250

does your phone has a newer OS you can update to? Check and update it

And there might be a bit more work than simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Send-receive photos not working

Dunkman — Mon, 17 Jun 2024 01:48:26 GMT

@dm250

You can try a network reset of your phone (this will erase your saved wifi passwords)

Maybe screenshot or copy and paste your APN settings.

One small typo may cause issues.

Re: Send-receive photos not working

eddieO — Mon, 17 Jun 2024 01:50:21 GMT

@dm250, sounds like you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Send-receive photos not working

dm250 — Mon, 17 Jun 2024 02:06:21 GMT

(or try all upper case SP.MB.COM)

This did the trick. Thanks everyone.

Re: Send-receive photos not working

MaggieMae — Sun, 03 Nov 2024 21:03:12 GMT

I have an UMIDIJI android phone. Up until 2 days ago, I could receive and send photos through messages. Updated a monthish ago, APN is correct. Same phone same service in this household and their phone is working just fine.

I can receive photos through messenger (FB) however, in order to see the picture, I need to touch on it.

Thanks for your input