topic Re: Add on in Get Support

Add on

maher1987 — Sun, 16 Jun 2024 23:20:14 GMT

Hi,

i did see that I have 240 GB free to use,

when I changed my plan it disappears,

can I know why ?

Re: Add on

will13am — Sun, 16 Jun 2024 23:22:57 GMT

@maher1987 , the condition for keeping that bonus data for up to 150 days requires customers to not downgrade their plan. You downgrade the plan, the bonus data drops off immediately.

Re: Add on

maher1987 — Sun, 16 Jun 2024 23:36:17 GMT

I wasn’t aware of that.

can I get in touch with public mobile agent to see if they can help ?

Re: Add on

Phil_Adelphus — Sun, 16 Jun 2024 23:39:07 GMT

@maher1987 To contact an agent open a ticket at the chat icon bottom right of this page.