topic Re: Agent support needed in Get Support

Agent support needed

Rushan — Sun, 16 Jun 2024 20:45:26 GMT

Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?

Re: Agent support needed

BKNS27 — Sun, 16 Jun 2024 20:46:50 GMT

@Rushan

Just submit a ticket on the Chat bubble and an agent will give you a credit back for the wrong Add-on purchase.

Re: Agent support needed

HALIMACS — Sun, 16 Jun 2024 20:49:40 GMT

Yes it is, @Rushan . Just bear in mind they may take a few hours to respond, but I’m certain they’ll do this for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Agent support needed

hTideGnow — Sun, 16 Jun 2024 20:51:28 GMT

@Rushan

what is the question to support? do you mind to share??

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Agent support needed

Chalupa_Batman — Sun, 16 Jun 2024 20:52:11 GMT

Hi @Rushan

Accidents do happen and Public Mobile is understanding of it. As long as it wasn't used, they will gladly credit your account, not refund, so you may purchase the correct one. Please create a ticket via below.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Agent support needed

Chalupa_Batman — Sun, 16 Jun 2024 20:53:13 GMT

@hTideGnow wrote:
@Rushan
what is the question to support? do you mind to share??
please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Rushan wrote:

I think he already shared. 🙂