topic Can you please delete this account? in Get Support

Can you please delete this account?

Blinkeek — Sun, 16 Jun 2024 15:26:49 GMT

Private messaging doesn't work. Fortunately, I was able to recover my old account (this was created solely to help retrieve it).

Thank you in advance,

Mike

Re: Can you please delete this account?

Meow — Sun, 16 Jun 2024 15:29:20 GMT

Messages work (for me). Did you try using computer and clean browser?
If you want to delete Community account open a ticket and ask agent to delete it.

To cancel service:

- Port to another provider

- Declare phone lost/stolen. After 90+ days of no pay your account will be deleted

- Go to Payments. Toggle 'Subscribed' to off. After 90+ days of no pay your account will be deleted

Re: Can you please delete this account?

Dunkman — Sun, 16 Jun 2024 15:32:09 GMT

@Blinkeek

Only a customer service agent can "delete" a community account.

However, you really don't need to . If you are not a customer of Public mobile anymore, just don't need to login to this account anymore. No real purpose. It just becomes dormant. When most customer leave PM, their community account stays dormant unless they decide to login again.

Re: Can you please delete this account?

BKNS27 — Sun, 16 Jun 2024 15:37:06 GMT

@Blinkeek

If you retrieved your Community account. You should be able to dm a CS_Agent.

Your old account will be closed because of nonpayment for 90 days or longer and you won’t be able to re-activate it.

You will need to start from scratch and get a new SIM and create a new account.

Call 1-855-4PUBLIC to check on status of your account. If it is suspended then you are less then 90 days and need to make a manual payment to restore service. If

Re: Can you please delete this account?

HALIMACS — Sun, 16 Jun 2024 16:32:47 GMT

Why bother deleting it @Blinkeek ?

It serves no risk to you in any way nor identifies you as an individual with any personally identifiable information.

Just ignore it and use the recovered one for any future interaction in this community. 🙂

Re: Can you please delete this account?

xiv — Sun, 16 Jun 2024 17:41:00 GMT

Hi @Blinkeek

Other peoples' answers do have merit, but don't really go to the root of your questions.

Here is how to reactivate Private Messaging in your Community profile.

Step 1 - Get to your account settings

Step 2- Access your forum Preferences

Step 3- Access your Private Messaging options

Step 4- Make sure the checkbox for Private Messaging is enabled, then click the "Save" button.

After doing that, you will be able to see the envelope icon in the top part of your screen. You click on it to access the messaging feature from where you will send your messages to @CS_Agent.

You type in the recipient name CS_Agent and click on the suggestion from the list to select it.

You must provide as much information as possible in your message so as to confirm your identity and prevent fraud. Ideally, you would include your Customer Service PIN, full name, Account Number, and so on. The more info you provide, the less likely they will need to follow up with you, and the greater the chance of them being able to act on your request in one go.

Hope this helps,

-xiv

Re: Can you please delete this account?

Blinkeek — Sun, 16 Jun 2024 18:58:11 GMT

After reading through your responses and familiarizing myself with the website, I am going to keep my account open. This is a very helpful community.

Thank you!