topic Cancelling Subscription in Get Support

Cancelling Subscription

AlyssaD94 — Mon, 17 Jun 2024 04:31:39 GMT

I want to cancel my subscription but I haven’t activated my eSIM yet so I don’t seem to have access to My Payments in my account. How do I cancel my subscription?

Re: Cancelling Subscription

BKNS27 — Sun, 16 Jun 2024 15:28:43 GMT

@AlyssaD94

If you haven’t activated the eSIM or SIM then you haven’t created an account nor you haven’t been changed.

You will only subscribe if you have completed to step 6 (activate section) and charged.

Re: Cancelling Subscription

Meow — Sun, 16 Jun 2024 15:27:40 GMT

Have your card been charged?

To cancel service:

- Port to another provider

- Declare phone lost/stolen. After 90+ days of no pay your account will be deleted

- Go to Payments. Toggle 'Subscribed' to off. After 90+ days of no pay your account will be deleted

Re: Cancelling Subscription

Dunkman — Sun, 16 Jun 2024 15:28:44 GMT

@AlyssaD94

If you are unable to receive 2FA text, you can sometimes get 2FA email instead (click on didn't receive code) and access your self service account and then turn off subscription in payment section.