topic Re: Incorrect charges in Get Support

Incorrect charges

Erin_leslie1 — Sun, 16 Jun 2024 13:27:49 GMT

When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card.

Re: Incorrect charges

hTideGnow — Sun, 16 Jun 2024 13:48:07 GMT

hi @Erin_leslie1 No worries, support agent will arrange a refund.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect charges

Dunkman — Sun, 16 Jun 2024 14:36:54 GMT

@Erin_leslie1

How long ago did you try to purchase the add ons?

Are the credit charges just pending charges? That might disappear in 1-2 days.

Re: Incorrect charges

Erin_leslie1 — Sun, 16 Jun 2024 15:39:41 GMT

June 12 I attempted the purchases online, 4 different charges. Why would they go away in 1-2 days?

Re: Incorrect charges

hTideGnow — Sun, 16 Jun 2024 15:50:54 GMT

hi @Erin_leslie1 login My Account and check Payment history, if you see multiple transactions, then you really need support to reverse it

Re: Incorrect charges

Dunkman — Sun, 16 Jun 2024 15:55:24 GMT

@Erin_leslie1 wrote:
June 12 I attempted the purchases online, 4 different charges. Why would they go away in 1-2 days?

@Erin_leslie1

If the charges were pending and the payment did not go through, then the pending charges will disappear from your online statement.

However, in your case, you will need to contact customer service agent.