topic Re: New Phone in Get Support

New Phone

Mike1099 — Sun, 16 Jun 2024 11:58:13 GMT

If I purchase a new phone how do I add it to my account?

do I have to purchase a SIM card?

Re: New Phone

Phil_Adelphus — Sun, 16 Jun 2024 12:01:39 GMT

@Mike1099 Assuming you are replacing a previous phone, you just take the sim card out of the old phone and put it in the new one and that's it. If you have an esim then download the Public Mobile app on the new phone, log in and purchase a new esim, you should not be charged for it if you had one before. If you're thinking of two phones on the same account, you can't do that.

Re: New Phone

HALIMACS — Sun, 16 Jun 2024 12:04:06 GMT

No need to purchase a SIM card. Just take the existing one out, and put it in the new phone, @Mike1099

(EDIT: presuming you don't prefer using e-SIM, in which case on the PM app, acquire a new one for the new device) 🙂

Re: New Phone

RayZ — Sun, 16 Jun 2024 13:08:54 GMT

If you are a brand-new user in PM, yes you've got to buy a new SIM - either a physical or an e-SIM. You might not to pay for it in some cases such as a new user welcoming promotion as it's exempted by the company.

Re: New Phone

hTideGnow — Sun, 16 Jun 2024 13:09:53 GMT

HI @Mike1099

If you have a line already, but the new the phone is for a new line, then you will have to get a new sim card, use a new email address to setup a new account. You can download the PM app and start subscription from there when you have the new sim card ready

(you can buy the new Public Mobile sim card from TElus/Koodo stores near you)

Re: New Phone

Danguitaraddict — Sat, 30 Nov 2024 21:03:54 GMT

If I purchase a used android phone, (I currently have an Samsung A5), do I understand correctly that I simply swap the sim card, and there is no further set up to start using the new phone?

Re: New Phone

Phil_Adelphus — Sat, 30 Nov 2024 21:19:42 GMT

@Danguitaraddict That's correct, just take the sim card out of the old phone (safest to turn both phones off when doing the transfer although some say it isn't necessary) and put it into the new one. Restart the new phone if you didn't turn it off. If buying a used phone be careful that it isn't blacklisted or carrier locked.