topic Re: Porting Issues in Get Support

Porting Issues

lbrasi — Tue, 04 Jan 2022 21:04:10 GMT

Hello,

I am having issues porting my number from Voip.ms, I am getting the below error message and hope someone can assist.

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Re: Porting Issues

nishufan — Tue, 01 Nov 2016 15:33:04 GMT

Wait for couple hours and try again. If still not working, contact our moderators. @Mary_M Thanks

Re: Porting Issues

Sameer — Tue, 01 Nov 2016 15:42:11 GMT

Are you including all the info when trying to transfer the number?

Include the account #, IMEI, pin if you have it, and alternate phone number.

Re: Porting Issues

lbrasi — Tue, 01 Nov 2016 15:45:20 GMT

I am filling out the form completely but it is still erroring out.

Re: Porting Issues

Sameer — Tue, 01 Nov 2016 16:04:13 GMT

@lbrasi Looks like others are experiencing that as well. Maybe wait a bit and try again later.

Or try different web browser.

Re: Porting Issues

Saray_O — Tue, 01 Nov 2016 18:53:21 GMT

Hi @lbrasi

I'm sorry you are having issues with your port!

Could you send me your Public Mobile SIM card number and the number that you want to port? Service providers like Voip.ms and Fongo are usually considered landlines so they take longer to port and can cause some problems. But don't worry, I will assist you 🙂

***Due to a high volume of messages, it might take me a while to get back to you. I apologize for this delay.

Re: Porting Issues

lbrasi — Tue, 01 Nov 2016 19:24:29 GMT

@Saray_O PM sent with the info, thank you.

Re: Porting Issues

lbrasi — Thu, 03 Nov 2016 01:26:08 GMT

@Saray_O please advise if you require anymore info. . .

Re: Porting Issues

lbrasi — Fri, 04 Nov 2016 18:41:31 GMT

I was able to finally complete the online porting process now I have lost my PM number and unable to make/receive calls on my ported number.

After completing the online form I received a text message.

"Public Mobile here: We're experiencing difficulties processing your request to move to public mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form."

No response from any PM staff either, so far not the best experience.

Re: Porting Issues

lbrasi — Fri, 04 Nov 2016 22:51:26 GMT

I can make calls but can not receive them, please help....

@Saray_O, @Mary_M, @Shazia_K

Re: Porting Issues

Mary_M — Sat, 05 Nov 2016 13:27:19 GMT

Hey @lbrasi

Sorry to hear about that !

If you still require help with your port, please private message me the # you are porting in as well as the account # associated to your old service provider.

Thank you,

Mary

Re: Porting Issues

lbrasi — Mon, 07 Nov 2016 23:15:13 GMT

Honestly I am not sure how PM expects to retain customers with such poor customer service.

Over 4 days and counting without a response.....