topic Re: Top up voucher in Get Support

Top up voucher

S20142000 — Sat, 15 Jun 2024 20:41:54 GMT

My plan ran out and need it asap. I kept trying to redeem my vouchers and kept getting an error. I realized that the store gave me koodo instead of public mobile. I hope i can get the amount credited to my account.

Re: Top up voucher

Chalupa_Batman — Sat, 15 Jun 2024 20:46:37 GMT

Hi @S20142000

Sadly you will have to go back to the store and purchase a Public Mobile Voucher as they are two different companies under the same umbrella. It sucks but maybe they can refund you the other one.

EDIT: I keep forgetting about this site. Oracles have recommended this site.

https://www.muskbird.com/mobile+recharge/public-mobile/

Re: Top up voucher

BKNS27 — Sat, 15 Jun 2024 20:45:24 GMT

@S20142000

You will get a refund from Koodo. I don’t know if they carry PM vouchers.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Top up voucher

szu — Sat, 15 Jun 2024 20:46:19 GMT

Try to go back to the store. Probably out of luck though. Generally vouchers are non refundable. Do you have any friends or family with Koodo? Maybe you can sell the voucher to them.

Re: Top up voucher

Meow — Sat, 15 Jun 2024 21:06:58 GMT

You have to have correct voucher. PM staff will not credit your account with any other voucher.

Re: Top up voucher

Sana_ — Sat, 15 Jun 2024 21:31:11 GMT

you can refund to store in most cases,
however you have to purchase a new Public mobile voucher or pay online

Re: Top up voucher

RavingRaven — Sat, 15 Jun 2024 23:52:37 GMT

@S20142000

You will have to try and get a refund from the store that sold you the voucher. If you specifically asked for Public Mobile and the clerk sold you the wrong voucher (Koodo) then the error is on their part but you will probably have to speak with the manager as generally vouchers are non-refundable. If you used a credit card you can do a charge back and/or tell the manager you plan to do so may encourage them to issue the refund and apply it to the purchase of a Public Mobile voucher.

Here are more detailed threads offering info on vouchers and other payment alternatives by @darlicious that you may find helpful:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/td-p/928724

Muskbird offers both vouchers and instant top ups (RTR). The cheapest surcharge fee is on interac/e-transfers form of payment vs credit card or PayPal which now charges 10% up from 7.5% previously.

Edit: wrong member