topic Re: cant transfer to new phone in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216958#M840819 <P>quick question , im logged into my account but where exactly to i get the esim</P><P>&nbsp;</P> Sat, 15 Jun 2024 20:30:35 GMT George01 2024-06-15T20:30:35Z cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216944#M840806 <P>ok i bought an iphone 14 from my daughter and tried to switch over to it . everything went to the new phone until it said it couldnt transfer my service to it , the phone even says no carrier restrictions . is this an e-sim thing ? or is this just a common thing that happens with public mobile</P> Sun, 16 Jun 2024 04:57:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216944#M840806 George01 2024-06-16T04:57:40Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216946#M840808 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/364784">@George01</a>&nbsp; What did you do exactly? &nbsp;You downloaded the app on the new phone, logged in and purchased an esim but it doesn't work? &nbsp;Is the esim installed?</P> Sat, 15 Jun 2024 20:14:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216946#M840808 Phil_Adelphus 2024-06-15T20:14:52Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216947#M840809 <P>ni have service on my iphone xr , tried to transfer my service to the iphone 14 and all my settings went but it wouldnt transfer my phone service</P> Sat, 15 Jun 2024 20:17:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216947#M840809 George01 2024-06-15T20:17:15Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216949#M840811 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/364784">@George01</a>&nbsp; &nbsp;So did you download the Public Mobile app to the new phone, log in to your account and purchase an esim? &nbsp;Have you been a Public Mobile customer for a while or just switching providers?</P> Sat, 15 Jun 2024 20:21:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216949#M840811 Phil_Adelphus 2024-06-15T20:21:59Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216951#M840813 <P>wouldnt my e-sim transfer to the new phone ? im wondering if it would be easier to have a physical sim card over an esim</P> Sat, 15 Jun 2024 20:23:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216951#M840813 George01 2024-06-15T20:23:05Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216953#M840814 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/364784">@George01</a>&nbsp; Yes physical sim is easier, just take it out of one phone and put it in another. &nbsp;But no esim doesn't transfer. &nbsp;You have to download the PM app and purchase a new one on the new phone. &nbsp;If you had esim before the $5 should be credited to your account.</P> Sat, 15 Jun 2024 20:24:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216953#M840814 Phil_Adelphus 2024-06-15T20:24:35Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216955#M840816 <P>i will give this a try</P> Sat, 15 Jun 2024 20:26:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216955#M840816 George01 2024-06-15T20:26:42Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216958#M840819 <P>quick question , im logged into my account but where exactly to i get the esim</P><P>&nbsp;</P> Sat, 15 Jun 2024 20:30:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216958#M840819 George01 2024-06-15T20:30:35Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216962#M840823 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/364784">@George01</a>&nbsp;</P><P>You need to download the PM app and purchase a new eSIM on the iPhone 14. I recall if you are transferring eSIM to a new phone. You will be refunded for the eSIM on the new iPhone.</P> Sat, 15 Jun 2024 20:37:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216962#M840823 BKNS27 2024-06-15T20:37:05Z Re: cant transfer to new phone https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216963#M840824 <P>thanks mate , everything works great ! much appreciated</P> Sat, 15 Jun 2024 20:39:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-transfer-to-new-phone/m-p/1216963#M840824 George01 2024-06-15T20:39:05Z