topic Re: hate in Get Support

hate

Mulder7983 — Tue, 04 Jan 2022 21:04:06 GMT

i will hate public mobiel they ahev **bleep** up my husnad account and now he has no phoen with the number 519xxxxxxx i will nver deal with pm again very rude and stuipd that there is no call center they dont answer back fast

Re: hate

LEGO — Mon, 09 Apr 2018 19:07:48 GMT

@Mulder7983 Please be calm! It is not just you who have problems, Moderators will respond to you in a timely manner.

Contact Moderator_Team via Private Messages: click here

Re: hate

NDesai — Mon, 09 Apr 2018 19:25:59 GMT

@Mulder7983 Please do not post any personal details as this is a public community.

Any details on what not working on his phone not working? Not sure who was rude but i am sure Mods here are great and will do anything to get you up and running.

Re: hate

Mulder7983 — Mon, 09 Apr 2018 19:25:41 GMT

MY SON NEED IT

Re: hate

will13am — Mon, 09 Apr 2018 19:26:01 GMT

@Mulder7983, it is hard to take your rant seriously when you don't even take the time to spell properly and state what exactly is the problem you had with this service. Not having a call center does not make this service stupid. In fact, it should be known to the astute shopper that this service is different and comes with no call center. I equate this comment to someone getting angry because there is no lettuce anywhere to be found at the shoe store. Please calm down and explain exactly what happened that has resulted in the loss of service and the community can assist you.

Re: hate

Mulder7983 — Mon, 09 Apr 2018 19:27:26 GMT

DONT BE RUDE TO ME AND I AM LEAVE THIS **bleep** CARRIER

Re: hate

NDesai — Mon, 09 Apr 2018 19:27:48 GMT

@Mulder7983 wrote:
MY SON NEED IT

Did you send aprivate message to the Moderator_Team with your account info? They are the one who will look into your problem.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: hate

Mulder7983 — Mon, 09 Apr 2018 19:28:19 GMT

YE SI DID 3 TIME TODAY

Re: hate

NDesai — Mon, 09 Apr 2018 19:29:33 GMT

@Mulder7983 wrote:
DONT BE RUDE TO ME AND I AM LEAVE THIS **bleep** CARRIER

Now we are being rude!

I suggest you to let your husband or son handle this.

Re: hate

stonechucker — Mon, 09 Apr 2018 19:36:48 GMT

The moderators work on a 1st in, 1st out queue. Your issue will be addressed as soon as they get to it.

Keep checking for updates in your inbox. If you haven't already, in your settings you can enable email notifications when a message has been received in your inbox.

Re: hate

ShawnC13 — Mon, 09 Apr 2018 19:40:55 GMT

@Mulder7983, you are correct there is no call centre and that shouldn't be a surprise as that is one the big things that PM advertises. Even if there was a call centre I have found the response time here quicker then waiting on hold with the customer service call centre.

Re: hate

LEGO — Mon, 09 Apr 2018 19:53:05 GMT

Strange that solution was accepted when there was no problem explained in the first place!

Re: hate

shartomjam — Mon, 09 Apr 2018 22:11:56 GMT

@LEGO wrote:
Strange that solution was accepted when there was no problem explained in the first place!

And that the accepted solution was the one that the OP then complained of being RUDE.

Re: hate

jp2 — Mon, 09 Apr 2018 23:43:25 GMT

They probably accidentally accepted the solution while they were ragging at their computer.

FYI slamming you mouse, keyboard, and staff is not going to get you help any faster.

Re: hate

Mulder7983 — Tue, 10 Apr 2018 01:44:57 GMT

My husband is not Canadian and m6 son is under age

Re: hate

Mulder7983 — Tue, 10 Apr 2018 01:47:53 GMT

Telus miss up my line with public mobile no

Re: hate

jp2 — Tue, 10 Apr 2018 02:12:57 GMT

Does citizenship matter to this company?

Re: hate

LEGO — Tue, 10 Apr 2018 02:28:02 GMT

@jp2 Maybe she means her husband does not speak / understand English well...

@Mulder7983 I would suggest that you find a friend, who speaks English well and can explain what happened in more details.

Re: hate

wetcoaster — Tue, 10 Apr 2018 02:33:18 GMT

@jp2 wrote:
Does citizenship matter to this company?

Not sure if this is a rhetorical question... But no, it doesn't.

If you want to use auto-pay you'll need a Canadian Visa or MasterCard. But you can also buy the SIM card at Walmart, WOW or K-Mobile kiosks (that likely accept cash and/or different credit cards) and sign up and top up with vouchers - so, technically, a Canadian credit card is also not needed to have your cell phone service with Public Mobile.

(Edit: Looking back over it, I have no idea why I clicked and replied to this thread, though. I should know better than to feed (potential) trolls...)

Re: hate

Mulder7983 — Tue, 10 Apr 2018 02:55:02 GMT

Telus port my number to them after I said no then change the number and miss up my pm line