topic Re: Payment in Get Support

Payment

Effie_Razavi — Fri, 14 Jun 2024 23:12:02 GMT

I was billed for my service more than usual. The loyalty ann auto pay wasn't added

Re: Payment

Phil_Adelphus — Fri, 14 Jun 2024 23:15:41 GMT

@Effie_Razavi The $ rewards have been changed to the points system so going forward you will start by paying the full amount of your plan and start collecting points which can be redeemed for bill credit (when you have 15 for a $15 credit) or a discounted add on. If you were on anything higher than the $15 plan you may find changing plans worthwhile, for example the new $19 1GB at 4G speed plan instead of the old $25 plan, or the new $29 10GB at 4G speed plan. Both are available in your account when you log in a look at change subscription. If you go for one make sure to "change on renewal" and not "change now".

Re: Payment

Effie_Razavi — Fri, 14 Jun 2024 23:19:19 GMT

How do I know how many points I have?

Re: Payment

Phil_Adelphus — Fri, 14 Jun 2024 23:25:33 GMT

@Effie_Razavi Log in to your account and go to the My Rewards section.