topic Porting Problems in Get Support

Porting Problems

Zachary013 — Sat, 15 Jun 2024 01:09:43 GMT

I signed up for the service but screwed up on the old account number. It wouldn't port. Then I screwed up and downloaded another esim. Can someone reset everything so I can start over or can someone please get a hold of me.

Re: Porting Problems

softech — Fri, 14 Jun 2024 23:26:32 GMT

@Zachary013 for porting, there is a team you can call. I will send you the number to your community inbox

for eSIM, do you have the eSIM installed on your phone?? I can tell you what to enable to make it work. Tell us if you you have iPhone or Android

Re: Porting Problems

RavingRaven — Fri, 14 Jun 2024 23:40:56 GMT

@Zachary013

Have you completed your activation with the second e-sim?