topic Re: public mobile plan in Get Support

public mobile plan

0z — Fri, 14 Jun 2024 19:01:34 GMT

I have tried without success for hours to obtain help from a human. Come Sept 6/24I will cancel my account unless you can improve your support program with a telephone number and a human to speak with!!

Re: public mobile plan

eddieO — Fri, 14 Jun 2024 19:07:17 GMT

Sorry @0z, PM's support is all online/chat based. The community is here to help you with non-personal account information but at the end of the day we are customers like you. If you need more specific help you will need to open a ticket by clicking the orange circle in the bottom right corner...

You can click the link below to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: public mobile plan

AK32 — Fri, 14 Jun 2024 19:15:35 GMT

PM does not offer phone support, and the online support is limited at best. I have an ongoing conversation with a CS Agent who has given me incorrect information and then proceeded to give me attitude while i politely asked for clarification. I asked to be directed to someone higher up and he says "i will not reply to this message anymore".
really, really, poor customer service experience.

Re: public mobile plan

TheSterlinger — Fri, 14 Jun 2024 19:24:40 GMT

If you tend to require a more personal approach, perhaps you should start looking from now. Once your account is up and running, you will be fine, but in the beginning it can be a little rough. But you'll learn quickly 😉.

Re: public mobile plan

funpig1 — Fri, 14 Jun 2024 19:36:55 GMT

@0z @AK32

There is a pinned Announcement in which PM acknowledges that there are long delays to get a response. I have experienced a 3-week delay to get a response to my numerous messages.

If you feel that the delay or response is unreasonable, I suggest that you file a complaint with the CCTS and asked them to intervene on your behalf. At some point, enough is enough.

Re: public mobile plan

EB0 — Fri, 14 Jun 2024 20:13:35 GMT

I don’t think Public mobile is going to provide any human/phone Suppo anytime soon.

Re: public mobile plan

Meow — Fri, 14 Jun 2024 20:24:53 GMT

You are talking to customers like yourself and we have no power to bend at your threats.

Open a ticket and wait patiently for 'real human' support like everybody else.
I am waiting almost 3 weeks for my issue to be resolved.