topic Re: texting in Get Support

texting

CWbear — Fri, 14 Jun 2024 17:24:11 GMT

Been 5 days since I activated my account, still cannot send or receive a text unless i am connected to wifi.

Re: texting

eddieO — Fri, 14 Jun 2024 17:25:52 GMT

@CWbear, are your other features working like calling in/out, data? What phone are you using? These answers may help us provide solutions

Re: texting

AK32 — Fri, 14 Jun 2024 17:27:43 GMT

If only texts work while on wifi i assume you are on an iOS device and the wifi is using imessage which doesnt require data, can you confirm if this is the case?
If so, it sounds like the account did not get activated, can you see if your subscription is active currently?

Re: texting

Phil_Adelphus — Fri, 14 Jun 2024 17:36:45 GMT

@CWbear Contact customer service by submitting a ticket at the chat icon bottom right of this page. If it doesn't work an alternative is to send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page or tap your avatar for messages if no envelope.

Re: texting

CWbear — Fri, 14 Jun 2024 17:49:24 GMT

I am on a IOS device, I expect given I can send and receive text messages on WiFi, that is the case. Dont have my phone to check that.

Re: texting

AK32 — Fri, 14 Jun 2024 17:52:01 GMT

that sounds about right, so you are using imessage/wifi currently. I am going to assume your texts wont work with anyone not using iOS/imessage. If you are unable to send or receive texts, and cant make or receive phone calls, it sounds like the account did not get fully activated yet and you will need to log in to your account settings to take a look.

Re: texting

CWbear — Fri, 14 Jun 2024 17:52:31 GMT

IPhone 13 mini; features work as long as I am on WiFi

Re: texting

CWbear — Fri, 14 Jun 2024 17:54:37 GMT

subscription has been active since the 9th

Re: texting

Meow — Fri, 14 Jun 2024 18:01:13 GMT

Most likely you are using apple and its proprietary apps.

Try to use NORMAL sms feature of your phone and not apple's.

Re: texting

AK32 — Fri, 14 Jun 2024 18:06:05 GMT

are you able to make/receive calls or only having issues with text?
If only issues with text, check the settings in your phone to enable sms texting.
If issues with both, it is a subscription/service issue.

Re: texting

eddieO — Fri, 14 Jun 2024 18:11:05 GMT

@CWbear, try to remove the phone number from iMessage's settings and reboot the phone. Add the number back to the settings and test again