topic Re: Finish Setup in Get Support

Finish Setup

Marcel_ — Sun, 09 Jun 2024 02:44:58 GMT

I purchased a subscription, online login is working, but the app is stuck after launch.

Does the Public Mobile app need to see the Public Mobile SIM, in order to open?

Re: Finish Setup

Chalupa_Batman — Sat, 08 Jun 2024 20:15:08 GMT

Not really. Sometimes the app can be buggy. What you can do is either delete the app and try downloading it again or you can go into your settings, applications, find the PM app and clear the cache and data. Then try again.

Re: Finish Setup

Yummy — Sat, 08 Jun 2024 22:53:49 GMT

No, PM app does not need to connect to your SIM at all.
Uninstall app, clear cache, cookies, reboot (turn off, wait, turn on) and install app again.

Re: Finish Setup

HelpDesk — Sun, 09 Jun 2024 00:36:54 GMT

No, the app can be used with any connection (wi-fi or cellular). Cellular can be with any provider. If you tried restarting your phone already, you may need to delete the app and re-install it. You can also try accessing your account with the browser instead of the app

Re: Finish Setup

computergeek541 — Sun, 09 Jun 2024 02:45:37 GMT

@HelpDesk wrote:
No, the app can be used with any connection (wi-fi or cellular). Cellular can be with any provider. If you tried restarting your phone already, you may need to delete the app and re-install it. You can also try accessing your account with the browser instead of the app

As the customer is still in the process of completing the steps for activation, a web browser cannot be used. The Public Mobile app is required.

Re: Finish Setup

Marcel_ — Fri, 14 Jun 2024 15:42:38 GMT

Tried it all without success. Clear app cache, restart phone, reinstall app.