topic Re: ESIM issues in Get Support

ESIM issues

MasonT2024 — Fri, 14 Jun 2024 18:48:55 GMT

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible. Does anyone know how to do this since i cant finish my registration? If not does anyone know how to cancel the service without getting into my account (since i don't have the activation finished i cant get into the account).

Re: ESIM issues

hTideGnow — Fri, 14 Jun 2024 15:40:29 GMT

hi @MasonT2024 you can get a physical PM sim from Telus or Koodo store and ask support to help to update the sim card number for you

Message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437