topic Re: Invoice beyond 12 months in Get Support

Invoice beyond 12 months

SilkESL — Mon, 17 Jun 2024 15:35:06 GMT

Hi,

i'd like to get invoices from July 2021 to June 2023.

Please advise.

Re: Invoice beyond 12 months

eddieO — Fri, 14 Jun 2024 13:25:56 GMT

I believe you will need to contact CS_agent to get invoices that are not available through the app or website. Try clicking on the orange circle on the bottom right corner to send a message

Re: Invoice beyond 12 months

Chalupa_Batman — Fri, 14 Jun 2024 13:34:03 GMT

Morning @SilkESL

Unfortunately, Public Mobile is unable to create invoices past 12 months. This is not possible on their system. If you wish to get invoices for the last 12 months, you can click on the bottom right corner chat bot and use the term Customer Service Agent. And follow from there.

Re: Invoice beyond 12 months

SilkESL — Fri, 14 Jun 2024 15:06:21 GMT

I had 3 different sim cards in the past and wanted to know if i can pull historical invoices.

Re: Invoice beyond 12 months

hTideGnow — Fri, 14 Jun 2024 15:11:33 GMT

hi @SilkESL possible. But you need to ask support agent to help. Probably you need to validate you are the account owner for all 3 accounts

please submit ticket to support for your request by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437