topic Re: Problem Related to Subscription Cancellation in Get Support

Problem Related to Subscription Cancellation

ZBL — Fri, 14 Jun 2024 12:39:13 GMT

Hi Community,

I just moved outside Canada and will probably never return there, so I have to cancel my public mobile subscription. However, when I tried to log in to my account, I could not pass the two-step authentication because I could not receive text messages outside Canada with my public mobile number.

Plz suggest what I can do at this point.

Your help is very important to me, thank you!

Re: Problem Related to Subscription Cancellation

softech — Fri, 14 Jun 2024 12:47:02 GMT

@ZBL

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

if the Send email option is not there, then you will have to ask support to help. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Problem Related to Subscription Cancellation

ZBL1 — Fri, 14 Jun 2024 12:55:59 GMT

You saved my life!

Thank you!