topic Re: very slow speed in Get Support

very slow speed

Hdhdfjhffjjffjj — Mon, 03 Jun 2024 21:36:16 GMT

I have 5G. Pixel 3A and I can't even watch a 360p video on youtube. $50 a month I would expect decent speed. I've tried many things posted but nothing seems to work.

Re: very slow speed

BKNS27 — Mon, 03 Jun 2024 22:04:27 GMT

@Hdhdfjhffjjffjj

The Pixel 3A operates on 3G or 4G/LTE and is not 5G compatible. Data speed is for download and upload speeds and does effect picture quality.

When you are watching the YouTube video, tap the screen and go to the settings (gear) icon and change the Quality then to Higher Picture Quality or Advance setting and pick 1080p.

Re: very slow speed

funpig1 — Tue, 04 Jun 2024 05:26:28 GMT

@Hdhdfjhffjjffjj

The pixel 3a was my last phone and I still use it at home.

I never had a 5G plan on my 3A. But that should not matter, it will default to LTE+, LTE or 3G. What is your signal strength in dbm? Also, run a speed test. If you are getting at least 5-10 mbps, you should not have any difficulty playing a YouTube video. If your speed test is less than 2mbps, you probably have a coverage issue. Try going to a location with strong coverage and retest.

Also, try playing your YouTube video on strong and fast Wi-Fi instead of mobile data. If you are still not able to play the video, then something is wrong with your phone (could be a setting or problem with hardware).

Re: very slow speed

Hdhdfjhffjjffjj — Fri, 14 Jun 2024 12:10:16 GMT

Thank you. Seems to be working great now.