topic Texting issues in Get Support

Texting issues

DJ123 — Fri, 14 Jun 2024 19:02:20 GMT

I have an iPhone and can only receive texts from other iPhone users, not Android users. I have another iPhone with a different service provider where I have zero issues. I have no users on my ‘Blocked’ users list.

Re: Texting issues

softech — Fri, 14 Jun 2024 11:52:20 GMT

@DJ123

first make sure both iOS and Carrier Profile are updated

then go to Settings/Messages and turn on MMS and Group Messaging

Re: Texting issues

DJ123 — Fri, 14 Jun 2024 12:00:58 GMT

Done already. No change.

Re: Texting issues

DJ123 — Fri, 14 Jun 2024 12:02:26 GMT

Not sure if there is a connection but this problem seems to have started the same time I recently upgraded my PM package.

Re: Texting issues

DJ123 — Fri, 14 Jun 2024 14:02:26 GMT

no change

Re: Texting issues

Phil_Adelphus — Fri, 14 Jun 2024 14:45:54 GMT

@DJ123 Check Settings -> Cellular -> Cellular Data Options -> Voice and Data - is your phone number checked there?

Re: Texting issues

EB0 — Fri, 14 Jun 2024 18:28:45 GMT

What is your iPhone and iOS version? I heard that iPhone 7 and below may have a similar issue.

Re: Texting issues

DJ123 — Fri, 14 Jun 2024 21:33:35 GMT

iPhone 8. Had no issues for years until I upgraded to a different data plan last week.