topic Re: Agents response time in Get Support

Agents response time

Trish-R — Fri, 14 Jun 2024 02:18:20 GMT

do they only work 9-5

slusagm — Fri, 14 Jun 2024 02:19:44 GMT

not 9 to 5 but 9 to 10pm ET

If you still waiting for answer, it might be late. Send them a follow up tomorrow morning

Chalupa_Batman — Fri, 14 Jun 2024 02:23:15 GMT

Just remember @Trish-R , they are all overseas. Time difference. 🙂

Customer Support Agents are available from Monday to Sunday 9 AM to 10 PM EST

What issues were you having? Maybe we can help?

Neil11 — Fri, 14 Jun 2024 04:00:37 GMT

The response times have been longer lately due to increased customers and issues related with sign up. Keep checking your inboxes.

keegygti — Fri, 14 Jun 2024 04:43:51 GMT

They are usually quick. 1-2 days. Some days can be quicker 🙂