topic Re: Help with account in Get Support

Help with account

Ashleyhelena — Thu, 13 Jun 2024 15:57:26 GMT

my account won’t log me in it’s saying unauthorized login attempt I’ve changed my password and all. I’m trying to add a top up card to my account and obviously without access to my account it won’t accept the payment voucher.

and I can’t dial *611 because for whatever reason it won’t put the call threw it just ends as soon as I hit the call button..

can someone help me please I’ve been dealing with this for a week. And I’m getting beyond frustrated….

Re: Help with account

Sansan — Thu, 13 Jun 2024 16:03:16 GMT

@Ashleyhelena If you have access to another phone, you can call 1855- 4public. It should allow you access this way.

Since you can't log into your account, click on the link below to send a private message to public mobile for assistance with logging in.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with account

Ashleyhelena — Thu, 13 Jun 2024 16:17:33 GMT

When I call and enter my number it says sorry we’re unable to to assist please go to our website. I’ve sent a few private messages and submitted tickets with no response!

thanks for your help though 😊

Re: Help with account

Sansan — Thu, 13 Jun 2024 16:19:21 GMT

Ok just have to wait for their response. Sometimes they respond with 30 minutes, but lately 😕...

Re: Help with account

softech — Fri, 14 Jun 2024 04:42:59 GMT