topic Re: Sim hasn't shipped. in Get Support

Sim hasn't shipped.

ChristyM — Thu, 13 Jun 2024 16:54:02 GMT

I placed my order for a sim on may 22nd but it still has not been shipped. No tracking number and ive been unable to make any type of contact with customer service to get a replacement. My phone is not compatible with Esim

Re: Sim hasn't shipped.

Phil_Adelphus — Thu, 13 Jun 2024 16:57:30 GMT

@ChristyM If the chatbot is not working for you send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They may suggest you pick one up at a Telus/Koodo store and give you credit for the cost.

Re: Sim hasn't shipped.

AK32 — Thu, 13 Jun 2024 16:59:34 GMT

It seems many have been having issues receiving their sim card lately. It may be a backlog of shipments, but if you dont want to wait id suggest going to a Telus (or maybe a walmart, id check with them first if they have it) and pick one up in person.

Re: Sim hasn't shipped.

softech — Fri, 14 Jun 2024 04:41:20 GMT