topic Re: No data in Get Support

No data

Maria65 — Fri, 14 Jun 2024 03:33:22 GMT

I just set up my son’s phone and he has no data. I just was on the phone with Telus and for some reason, the transfer was cancelled.

Re: No data

slusagm — Fri, 14 Jun 2024 02:09:19 GMT

@Maria65

no date? but voice works?

with data, try Reset all networks and should fix that quickly

with your porting problem, only support can confirm what was wrong. Use chatbot bubble to start the ticket, or you can also simply message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data

Chalupa_Batman — Fri, 14 Jun 2024 02:14:58 GMT

Hi @Maria65

There should be no issues coming from Telus as it's the same company.

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data

computergeek541 — Fri, 14 Jun 2024 03:32:50 GMT

@Chalupa_Batman wrote:
Hi @Maria65
There should be no issues coming from Telus as it's the same company.
There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I would hold off on contacting the porting department. Data not working isn't a number porting issue. There's something that needs to be addressed first before figuring out the number porting. Otherwise, the number porting might get completed to a non-working Public Mobile acount.

Re: No data

softech — Fri, 14 Jun 2024 04:01:40 GMT

Re: No data

Chalupa_Batman — Sat, 15 Jun 2024 00:24:31 GMT

I'm curious @Maria65 what was the end result to resolve this issue?