topic Re: US roaming in Get Support

Re: US roaming

Irisemily — Fri, 14 Jun 2024 00:37:48 GMT

Turns out, I’m in the US now and my data doesn’t work! Trying to deal with it through an agent, but it’s difficult when I only have wifi at the hotel.

Re: US roaming

hTideGnow — Fri, 14 Jun 2024 00:40:31 GMT

HI @Irisemily

should be easy to connect.

first, enable Mobile Roaming on your phone.

Then tell us if you try manually connect to T-Mobile and AT&T? Try both

Re: US roaming

Phil_Adelphus — Fri, 14 Jun 2024 00:41:07 GMT

@Irisemily Do you have data roaming turned on and connecting to AT&T or T-Mobile, and setting to 4G/LTE and not 5G since 5G can be problematic especially on AT&T?

Re: US roaming

Irisemily — Fri, 14 Jun 2024 00:56:05 GMT

Thanks, but I have an iPhone and I searched data roaming and it’s not in my settings.

Re: US roaming

Irisemily — Fri, 14 Jun 2024 00:56:43 GMT

Don’t have mobile roaming in my settings either.

Re: US roaming

Irisemily — Fri, 14 Jun 2024 00:58:05 GMT

Thanks for trying to help, but I’m going out to eat now and won’t have wifi. I’m disappointed that this isn’t working.

Re: US roaming

Phil_Adelphus — Fri, 14 Jun 2024 01:02:01 GMT

@Irisemily Go to Settings - Cellular - Cellular Data Options, then you should see the setting for data roaming. Turn it to on.

Re: US roaming

golfball — Fri, 14 Jun 2024 01:29:43 GMT

@Phil_Adelphus wrote:
@Irisemily Go to Settings - Cellular - Cellular Data Options, then you should see the setting for data roaming. Turn it to on.

These instructions are correct if you only have one SIM installed. If you have multiple SIMs go to Settings > Cellular and then select the SIM with your PM number. On this page you can find the data roaming toggle.