topic Re: Dropped calls in Get Support

Dropped calls

Deborah1313 — Thu, 13 Jun 2024 17:02:35 GMT

For the past month when I've talking to someone my call drops. It's happening my more frequently now. I had my call to my son drop 3 times last evening alone. I don't want to leave Public Mobile but I can't keep having this happen. My husband is with PM as well and has the same issue. His phone is 3 years old and mine is 6 months old. What's going on?

Re: Dropped calls

funpig1 — Thu, 13 Jun 2024 17:10:41 GMT

@Deborah1313 Many ithers are experiencing same issue. PM is apparently working onnit, but no official report.

Re: Dropped calls

AK32 — Thu, 13 Jun 2024 17:15:27 GMT

I have also experienced dropped calls, hoping PM does something about it

Re: Dropped calls

Deborah1313 — Thu, 13 Jun 2024 17:24:02 GMT

Thanks for your reply. I just had a co-worker tell me that he's with Telus (parent company of PM) and he's having the same issue and it started around the same time. Let's hope they are taking this seriously and fix the problem.

Re: Dropped calls

Deborah1313 — Thu, 13 Jun 2024 17:25:09 GMT

Thanks for your reply. We can only hope it gets resolved soon.

Re: Dropped calls

magical1 — Thu, 13 Jun 2024 17:28:15 GMT

Class action lawsuit, it's been 3 months now for me. We should be compensated for it. It needs to be fixed. My phone is practically useless for voice communications, there is no way I can call medical services and stay on hold for 20-30 minutes because I'll lose my place in line. That is a HUGE ISSUE. Disconnections happen, but not like this.

Re: Dropped calls

magical1 — Thu, 13 Jun 2024 17:28:40 GMT

About 3 months ago? would that be an appropriate timeline?

Re: Dropped calls

Amped — Thu, 13 Jun 2024 22:48:28 GMT

Shouldn't have to do this, but if I need to make a call where I'm concerned about it dropping, I've started to use TextNow to make the call. This uses data and has been far more reliable compared to PM's voice service lately.

Re: Dropped calls

magical1 — Fri, 14 Jun 2024 00:33:46 GMT

@Amped wrote:
Shouldn't have to do this, but if I need to make a call where I'm concerned about it dropping, I've started to use TextNow to make the call. This uses data and has been far more reliable compared to PM's voice service lately.

Thanks I'll look into it, I have a medical number in which you have to call at a certain time, and its FCFS and if you miss the time, you have to call the next day. Hold times can be 20-30 minutes, I hope it works. Thanks.