topic Re: Incorrect IMEI in Get Support

Incorrect IMEI

Ryan232759 — Fri, 14 Jun 2024 03:36:33 GMT

We tried to port our number over to PM but we entered the IMEI number by mistake. We cannot finish the activation, any suggestions?

Re: Incorrect IMEI

hTideGnow — Fri, 14 Jun 2024 00:01:07 GMT

Hi @Ryan232759

do not use IMEI, give PM support agent the account number of your old carrier

I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call and give them the info

Re: Incorrect IMEI

Ryan232759 — Fri, 14 Jun 2024 00:02:10 GMT

I thought PM was online only with no phone numbers?

Re: Incorrect IMEI

hTideGnow — Fri, 14 Jun 2024 00:03:10 GMT

hi @Ryan232759

this is the only phone number you will get but they only deal with porting problem, no other support issue

Re: Incorrect IMEI

Ryan232759 — Fri, 14 Jun 2024 00:04:13 GMT

I’ll give it a try, thank you