topic Re: Sim Card in Get Support

Sim Card

Kerri7 — Thu, 13 Jun 2024 21:41:12 GMT

I didn't receive my sim card to activate account.

Re: Sim Card

softech — Thu, 13 Jun 2024 21:28:18 GMT

how long you have waited??

Sim card delivery from PM online could be as many as 3 weeks

If it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim Card

BKNS27 — Thu, 13 Jun 2024 22:31:42 GMT

@Kerri7

You can also order from Amazon for $4.99 with faster shipping. Otherwise, wait for it to arrive from 10 business days to 3 weeks.

Re: Sim Card

computergeek541 — Fri, 14 Jun 2024 03:44:40 GMT

@BKNS27 wrote:
@Kerri7
You can also order from Amazon for $4.99 with faster shipping. Otherwise, wait for it to arrive from 10 business days to 3 weeks.

While I understand that order a SIM card from the seller "Public Mobile" from the Amazon Marketplace is an option, I believe that suggesting that a customer buy another SIM card could possibly upset customers who have already ordered (or paid for) a SIM card.