topic Re: Is PM ever going to acknowledge the dropped call issue? in Get Support

Is PM ever going to acknowledge the dropped call issue?

PBForMe1 — Thu, 13 Jun 2024 19:31:58 GMT

It's been 4 months now and I'm asking will Public Mobile ever make a public announcement on the dropped call issue? If this is considered normal then customers deserve to know so they can make plans to find a service that actually works.

Keeping people in the dark where they're not sure if its their hardware or their account when its actually an issue with the network that PM refuses to publicly acknowledge is extremely unethical.

I've been with PM since the beta launch as have friends and family, none had this issue and now they all do.

Re: Is PM ever going to acknowledge the dropped call issue?

magical1 — Thu, 13 Jun 2024 19:36:57 GMT

It seems that way doesn't it? It's horrible that they're doing nothing about it and still wasting time having customers do stuff that won't matter.

It's a huge issue, and I'm almost over it, I think like most of us we hoped that it would resolve itself on it's own but It seems at this point it isn't going away anytime soon.

Maybe it's a way for them to have us change providers? I don't know at this point. But it sure is shotty.

Re: Is PM ever going to acknowledge the dropped call issue?

Sansan — Thu, 13 Jun 2024 19:37:09 GMT

@PBForMe1 your correct, I have seen lately where alot of people complain about the same things for months before public mobile acknowledges it.

When they do, unfortunately, it takes another several months for a fix.

It's disappointing 😞.

Re: Is PM ever going to acknowledge the dropped call issue?

will13am — Thu, 13 Jun 2024 20:54:50 GMT

Being transparent about service issues is unfortunately one of the weak points with this service. In a way I understand where they are coming from, not to say that the behavior is something to be condoned. More often than not, owning a problem is a major first step to its resolution. It necessitates a greater commitment.

@PBForMe1 , an official announcement has just been made concerning this problem. Yah.

Re: Is PM ever going to acknowledge the dropped call issue?

011899988199911 — Thu, 13 Jun 2024 22:09:57 GMT

looks like they just did: https://productioncommunity.publicmobile.ca/t5/Get-Support/NEW-Dropped-Calls/td-p/1216025

the irony is while public mobile is dropping calls, bell 3rd tier (PC mobile/no name/lucky) has been having issues with incoming calls (outgoing caller hears dialtone but bell 3rd tier user's phone doesn't ring then goes to voicemail) for nearly a year now. they won't fix it.

Re: Is PM ever going to acknowledge the dropped call issue?

hTideGnow — Thu, 13 Jun 2024 22:12:10 GMT

hi @011899988199911

is that a phone number? if so, it is better you ask agent to help to change the community account name

Re: Is PM ever going to acknowledge the dropped call issue?

011899988199911 — Thu, 13 Jun 2024 22:15:21 GMT

lol, this is the first time I've ever been asked this. fans of the TV show will get the reference 😉 but thanks for your concern. the "011" is a dead giveaway to the UK 😂

Re: Is PM ever going to acknowledge the dropped call issue?

Sansan — Fri, 14 Jun 2024 00:25:27 GMT

The grass always looks greener on the other side doesn't it🤔?