topic Re: Dropping calls, whether placed or incoming in Get Support

Dropping calls, whether placed or incoming

LabradorRealtor — Wed, 12 Jun 2024 22:12:34 GMT

It isn't the phone because in the past year it has happened on 3 of my Samsung phones. I just had a call drop 4 times in less than 5 minutes on a long distance call with a client. I was seated in my home, not moving.

it is getting frustrating! I see more have had the same issue. Has anyone gotten any resolution to this issue? I can't do business like this as I do not want to get a land line.

Currently using a S24U

Re: Dropping calls, whether placed or incoming

Chalupa_Batman — Wed, 12 Jun 2024 22:25:12 GMT

Hello @LabradorRealtor

Public Mobile has been dealing with dropped calls for about a month now. Apparently they are working on it and only time will tell if they resolve it.

Re: Dropping calls, whether placed or incoming

magical1 — Thu, 13 Jun 2024 18:21:49 GMT

Report the problem to them, then, after they do nothing, start a CCTS complaint, sooner or later we'll be in it for a class action lawsuit. For myself this is preventing me from seeing a doctor, and has been ongoing for at least 3 months now.

It seems like they know about the problem but are unable to fix it or address it. The problem isn't on your side, so therefore not much can be done, anything they have you do or do on their end at this point is a SNAKE OIL SOLUTION.

Re: Dropping calls, whether placed or incoming

Amped — Thu, 13 Jun 2024 23:02:16 GMT

It's been at least 4 months for me. Originally it wasn't that frequent but it's been getting worse and the last couple weeks have been terrible.