topic Re: Auto Payment Issue in Get Support

Auto Payment Issue

juliezhao — Thu, 13 Jun 2024 03:18:48 GMT

I have my auto payment by credit for years. Today my account has been suspended due to auto payment failure. My credit card linked to this auto payment has been always valid, and paying with the credit card manually resolved this issue. I also did not get the reward points from paying the bill for this month. I would like to know why it happened, and what can be done to fix the issue and prevent it from happening again.

Re: Auto Payment Issue

softech — Thu, 13 Jun 2024 02:29:35 GMT

@juliezhao

Look like there has been some problem with Autopay for renewals last night and you are probably one of them

for the points, it should be there within 48 hours. Since you made a manual payment, you might not see the points there instantly like it used to. Please wait a full 48 hours first and check again using Incognito mode. If you still don't see the points, ask support to check and add them back

Re: Auto Payment Issue

Wrinkle — Thu, 13 Jun 2024 02:38:26 GMT

Same thing happened to me. Very annoying.

Re: Auto Payment Issue

hgftty — Thu, 13 Jun 2024 02:58:26 GMT

The same thing happened to me but I keep getting an error when I try to pay online. did you call *611 or do it on the website? Still trying to resolve this and customer service isn't being very helpful 😕

Re: Auto Payment Issue

AK32 — Thu, 13 Jun 2024 16:49:15 GMT

My autopayment went through fine a couple days ago. I suggest going into the payment tab and making sure all your info is still up to date (expire date, etc). If everything is fine, and it says you are still subscribed (PMs wording for autopay), then i would suggest contacting a customer service agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437