topic Call to voice mail in history in Get Support

Call to voice mail in history

TrippleD — Thu, 13 Jun 2024 18:19:59 GMT

Call History showing extended call to the voice mail number when my PM SIM was selected of while traveling internationally. Why/how is this happening.

Re: Call to voice mail in history

will13am — Thu, 13 Jun 2024 16:52:26 GMT

@TrippleD , that is definitely not possible. Perhaps you might be viewing cached data. If you are using a browser, check the usage history using incognito mode. On the app, delete app data and then check.

Re: Call to voice mail in history

BKNS27 — Thu, 13 Jun 2024 16:52:48 GMT

@TrippleD

Your SIM shouldn’t be working at all if you are travelling internationally.

Best to submit a ticket on Chat bubble for a CS_Agent to investigate.