topic Re: New Sim Card Already in Use in Get Support

New Sim Card Already in Use

Wanda222 — Fri, 14 Jun 2024 03:53:29 GMT

I have paid for and received my SIM card. However I put it in the phone before I activated t and it is giving me the "SIm Card already in use" error. Because its an app, I can't use incognito mode and I have waited 24hours for it to clear but I'm still getting an error. Can I get a new card sent or download an eSIM?

Re: New Sim Card Already in Use

eddieO — Thu, 13 Jun 2024 16:15:32 GMT

Have you tried restarting your phone with the new SIM card? Sometimes that will help

Re: New Sim Card Already in Use

will13am — Thu, 13 Jun 2024 16:16:43 GMT

@Wanda222 , for the app you can delete app data and relaunch. That is similar to going to incognito mode.

Re: New Sim Card Already in Use

Wanda222 — Thu, 13 Jun 2024 16:25:10 GMT

No luck. same issue

Re: New Sim Card Already in Use

Wanda222 — Thu, 13 Jun 2024 16:25:35 GMT

trying that now

Re: New Sim Card Already in Use

Wanda222 — Thu, 13 Jun 2024 16:26:44 GMT

No change. Same error.

Re: New Sim Card Already in Use

will13am — Thu, 13 Jun 2024 16:28:48 GMT

@Wanda222 wrote:
No luck. same issue

@Wanda222 , you might need to wait a couple of hours for the session lock to expire.

Re: New Sim Card Already in Use

Wanda222 — Thu, 13 Jun 2024 16:33:05 GMT

I will delete the app data again and leave it till after work, restart the phone and see what happens then I guess.

Re: New Sim Card Already in Use

Wanda222 — Thu, 13 Jun 2024 19:20:22 GMT

Still getting the same error. I wonder if I could get an eSIM download as a replacement. How do I contact the moderators?

Re: New Sim Card Already in Use

Sansan — Thu, 13 Jun 2024 19:32:04 GMT

If your phone is esim compatible yes, you can download. You'd have to log into the account and under Manage Eversafe that's where you would see the purchase SIM card. To contact a moderator, use the chatbot or the link below if you cannot sign in.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Sim Card Already in Use

Wanda222 — Thu, 13 Jun 2024 19:40:39 GMT

I can't get any further than the continue activation screen. I have no other option to select so I cant get to the manage eversafe page

Re: New Sim Card Already in Use

Sansan — Thu, 13 Jun 2024 19:43:36 GMT

If you click on the link, it allows you to send a message to cs agents directly.

Re: New Sim Card Already in Use

computergeek541 — Fri, 14 Jun 2024 03:52:40 GMT

@will13am wrote:
@Wanda222 wrote:
No luck. same issue
@Wanda222 , you might need to wait a couple of hours for the session lock to expire.

That session lock/50 minute lock on on the SIM card number is a thing of the past.