topic Re: Anniversary Points not Applying in Get Support

Anniversary Points not Applying

EnriqueL — Thu, 13 Jun 2024 11:34:15 GMT

Recently forced into points program. I was previously getting $5 back per month because I’ve used public mobile for over 5 years. Now it seems they changed it to 10 points for every 12 months. This is less than $1 back per month and doesn’t reward staying longer than a year.

Will I now only receive this 10 points once per year? Or will I receive points every month to replace the $5 incentive I was previously receiving?

Re: Anniversary Points not Applying

softech — Thu, 13 Jun 2024 11:36:29 GMT

@EnriqueL you will now get 10 points once a year on your anniversary date with PM. To confirm the date, login PM app and go to the Account page and it will show there

Re: Anniversary Points not Applying

EnriqueL — Thu, 13 Jun 2024 11:45:29 GMT

So confirming that the points plan has made my bill $50.04 + tax more expensive per year?

Re: Anniversary Points not Applying

softech — Thu, 13 Jun 2024 11:50:07 GMT

@EnriqueL how much is your plan?? PM's plan price has came down a lot, did you check if any of the current plan suit your nerds and cheaper??

and true, you will earn less because of the loss of loyalty, but you will earn a 5% back in points, that will help a bit

Re: Anniversary Points not Applying

EnriqueL — Thu, 13 Jun 2024 11:55:01 GMT

Plan prices have only increased. I’ve paid $25 for over 6 years and never saw a price decrease.

Re: Anniversary Points not Applying

softech — Thu, 13 Jun 2024 12:00:26 GMT

@EnriqueL if you have a $25-1GB plan, then "proce decrease" for you now. PM currently has a $19-1GB plan for existing customers. It is the same $25 plan, but better, it comes wirh 4G data

So, if you are interested in the $19 plan, go My Account, click Change Subscription and select the $19 plan. Use Change on Renewal to schedule a plan change

Re: Anniversary Points not Applying

Jess31 — Thu, 13 Jun 2024 16:08:31 GMT

In addition to the 10 points once a year, you get 5% back in points on what you pay each month. Depending on what plan you are on, you will likely not get $5 back each month, but you will get something.

While unfortunate, this is the direction they have decided to go.

Re: Anniversary Points not Applying

turtleTurtle — Thu, 13 Jun 2024 16:16:07 GMT

It is replaced with 5% back in points on what you pay, so the amount you get will depend on what plan you have.