topic Re: My Voicemail will NOT pick up in Get Support

My Voicemail will NOT pick up

MrGauthier — Thu, 13 Jun 2024 06:25:15 GMT

I've tried every solution I can find. If I press 1 I can access my voicemail no problem but the issue is my voicemail never picks up, Will ring forever and if I ignore call it just goes to busy signal. Google Pixel 7. This is quite vexing.

Re: My Voicemail will NOT pick up

HALIMACS — Thu, 13 Jun 2024 09:46:08 GMT

@MrGauthier

Does calling voicemail result in a number that goes to your (area code) + 580-4001?

Check your voicemail calling number on your individual device. If you need assistance, contact customer support as below:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: My Voicemail will NOT pick up

softech — Thu, 13 Jun 2024 11:05:34 GMT

@MrGauthier

please dial ##004# to reset all conditional forwarding and it will set it back to voicemail

Re: My Voicemail will NOT pick up

MrGauthier — Thu, 13 Jun 2024 20:28:50 GMT

Hello, when I do that I get "Call forwarding
MODEM_ERR"

Re: My Voicemail will NOT pick up

MrGauthier — Thu, 13 Jun 2024 20:30:05 GMT

Thanks for the reply, The number in my VM is not in my area code. I created a ticket yesterday so hopefully they get back to me. Thanks